Compassion Collective's Frequently Asked Questions



What is the Compassion Collective Online Community?

The Compassion Collective is a community made up of our supporters who have agreed to provide valuable insight through regular surveys and research opportunities. Your feedback helps us to expand our reach and have greater impact in the lives of children living in poverty.

Who will have access to my information?

We use the information provided in the Compassion Collective to help us gain a better understanding of our supporters, formulate ministry strategies and have a greater impact on the lives of children living in poverty. We may also use the information provided to improve your experience interacting with Compassion Australia. We use your responses and feedback solely for internal purposes and in line with our privacy policy.

How can I update my email notifications for the Compassion Collective?

If you no longer want to receive surveys/notifications via email, you can unsubscribe by clicking clicking on My Collective Account. You can find the “unsubscribe here” button at the bottom left of the page.

What are "Quick Polls"?

Quick Polls are simple polls that consist of a single question.

How can I reset my password?

Click the "Forgot Password" link on the Login Page. You will be asked to supply your email address, then you will be automatically sent an email with a link to reset your password.

How do I edit my profile?

In the upper right corner of the site, select "My Collective Account" from the drop-down menu. From your account page, you can manage the following:

  • Personal information
  • Profile photo
  • Username
  • Password
  • Email address

How will I know what is new in the community?

If you have chosen to receive email notifications, you will receive an email notification from [email protected] when there is something new on the community. If you have opted-out of email notifications, you will be able to find new surveys, discussions and quick polls in your dashboard. If some time has lapsed since you have logged in, you will be able to find items by clicking on the notification bell in the top right hand corner.

I have some more questions about the Compassion Collective, how can I contact you?

We’d love to discuss these questions with you! Please email us directly at [email protected]

How can I opt-out of the Compassion Collective?

If you no longer want to be part of the Compassion Collective, you can unsubscribe by clicking clicking on My Collective Account. You can find the “delete here” button at the bottom left of the page.

Go mobile for convenience on the go

For a better experience, open in the Communities App.

Go mobile for convenience on the go

For a better experience, open in the Communities App.